Accomplish AI – Privacy Policy
Last modified: February 2026
Introduction
Accomplish AI Inc. ("Company", "we", "our", or "us") is committed to safeguarding your privacy and ensuring transparency and fairness in how we process your Personal Data (as defined below) in connection with the provision and operation of our services, including the platform ("Platform"), as well as our website www.accomplish.ai (the "Website"; collectively the "Services"). This Privacy Policy ("Policy") is intended to help you understand the information we process. This Policy applies whenever you use or otherwise interact with our Services. Please note that certain provisions of this Policy may vary depending on your jurisdiction and the applicable laws.
The Platform is currently available in two versions: the "Lite" version and the "Open Source Software" ("OSS") version. Please note that if you use the OSS version, we do not collect any Personal Data about you. Accordingly, the data practices described below regarding the collection and processing of Personal Data do not apply to the OSS version. Through the OSS version, we collect only Non-Personal Data (as defined above).
We strongly urge you to read this Policy carefully and ensure you fully understand and agree to it. If you do not agree to this Policy, please stop using the Services. You are not legally required to provide Personal Data, but without it we cannot offer you the best experience.
1.What is Personal Data?
"Personal Data" (also defined as "Personal Information" under US Privacy Laws) refers to any information that can directly or indirectly identify an individual, or that could be used to identify an individual with reasonable effort. Examples of Personal Data include, but are not limited to, a person's name, contact details such as email address or phone number, and online identifiers such as IP addresses or User IDs.
"Non-Personal Data" refers to information that is aggregated or anonymized such that it does not reveal, and cannot reasonably be used to reveal, the identity of any individual. We do not know the identity of the individual from whom Non-Personal Data is collected. Non-Personal Data may include aggregated usage statistics and technical data sent by your device, such as browser type and version, operating system type and version, mobile network details, device settings, and software-related information.
For the avoidance of doubt, Any Non-Personal Data that is linked or connected to Personal Data shall be considered Personal Data for as long as such linkage exists.
2.What types of Personal Data we collect?
We may collect and process the following categories of Personal Data:
2.1Account information.
When you sign up for our Platform, we may collect information such as your name, email address, and phone number.
2.2Communication information.
When you choose to send us an email (accessible through the "Contact" link on our Services), we collect your email address and any other information you choose to provide, such as your full name, phone number and any feedback.
2.3Usage information.
When you visit our Services, we collect technical information about your interactions therewith. This information includes geolocation data, IP address, unique identifiers (e.g., MAC address and UUID), identifiers associated with your authentication via third party accounts (such as account IDs or tokens provided to Company as part of the authentication process, to the extent applicable, your connected accounts (including metadata about connections and authorizations), statistical data, device generated reports and audit logs, settings, preferences chosen, and resource usage, text submitted by you, prompts, instructions, outputs, agent execution traces, and any other device identifiers that are automatically assigned to your device. We may also collect information through session recordings such as, screen recording, screenshots, and other visual captures of the user interface during your use of the Services, including content displayed or accessed by the agent while performing tasks, technical logs and telemetry regarding agent actions, clicks, navigation steps, commands, tool calls, errors, performance, as well as other information which relates to your activity on the Services.
Subject to the foregoing, the Platform is not intended to collect, and we do not knowingly collect, any "Special Categories of Personal Data", "Sensitive Personal Information", or any similar categories of Personal Data defined under applicable law, as part of our collection of Personal Data (as described above). If you believe that the foregoing has been processed through our Platform, please contact us via the details provided below. Upon becoming aware of such processing, we will take the necessary steps to assess the matter and implement appropriate measures, which may include deletion or restriction of such data, in accordance with applicable law.
3.Why do we process your Personal Data?
This section explains for what purposes we use your Personal Data and, where applicable, outlines the legal bases that underlie our usage.
Purpose | Legal basis |
|---|---|
Operation of the Services; support. We use your Personal Data to operate and maintain the Services, provide support, and resolve technical issues related thereto. | The legal bases for such processing are the performance of our contractual obligations towards you, your consent (where required by law), and our legitimate interests, which are in this case the operation of the Services and supporting our users. |
Improve our Services; Training. We collect and analyse information about your use of the Services to enhance usability, quality, and functionality, including debugging and internal research for development. | The legal basis for processing this data is your consent (where required by law) and our legitimate interests, which are providing and improving our Services. |
Marketing. We may use your Personal Data to provide marketing communications and promotional materials relating to our Services, subject to applicable law. You may opt out at any time by contacting us or using the unsubscribe link in the communication. Even if you unsubscribe, we may continue to send you service-related updates and notifications. | The legal bases for processing this data are your consent (when required) and our legitimate interests. Our legitimate interest in this case is providing you with promotional services and updates. |
Integrity. We may process information about your use of the Services to maintain security, prevent fraud, and enforce our policies. | The legal bases for processing this data are compliance with our legal obligations and our legitimate interests. Our legitimate interests in this case are keeping the integrity of our Services, detection of fraudulent activities, and the safety of our end users. |
Identity verification. We may process certain identifying information for the purposes of verifying your identity. | The legal basis for processing this data is our compliance with our legal obligations. |
Compliance with the law. We may use certain Personal Data to prevent prohibited or illegal activities, fraud, misappropriation, infringements, identity theft, or other misuse of the Services, to enforce our legal terms and conditions, to safeguard the security and integrity of our databases, and to mitigate potential legal liability. | The legal bases for processing this data are compliance with our legal obligations and our legitimate interests. Our legitimate interests in this case are compliance with our legal obligations, assisting law enforcement agencies, and maintaining the integrity of our Services. |
4.Tracking Technologies
When you visit or access our Services, we use cookies, pixels, beacons, local storage and similar technologies (collectively, "Tracking Technologies"). These Tracking Technologies allow us to automatically collect information about you, your device, and your online behaviour, to enhance your navigation on our Services, improve performance, perform analytics, and customize your experience.
4.1What types of Tracking Technologies do we use?
When you use or access our Services, we use the following categories of Tracking Technologies:
(a)Strictly necessary: These Tracking Technologies are automatically placed on your device when you access our Services. These Tracking Technologies are essential to enable you to navigate around and use the features of our Services. We do not need to obtain your consent in order to use these Tracking Technologies.
(b)Functionality: These Tracking Technologies allow our Services to remember choices you make (such as your language) and provide enhanced and personalized features.
(c)Performance: These Tracking Technologies collect information about your online activity (for example the duration of your visit on our Platform). These Tracking Technologies are used for analytics, research and to perform statistics based on aggregated information.
(d)Our Services also use Google Analytics, a web analysis service provided by Google Inc. ("Google") which is based on Tracking Technologies. The information generated by these Tracking Technologies is usually sent to and stored in a Google server in the USA. On our behalf, Google will use the generated information to evaluate your use of the Services to compile reports on activities and to provide us with additional services connected with such use. The IP address transmitted in connection with Google Analytics is not collated with other data by Google. We use the information we get from Google to maintain and improve the Services. We do not combine the information collected through the use of Google with Personal Data we collect. Further information about the privacy practices of Google Analytics is available at: www.google.com/policies/privacy/partners/. Further information about your option to opt-out of Google Analytics is available at https://support.google.com/analytics/answer/9019185?hl=en#zippy=%2Cin-this-article. We reserve the right to remove or add new analytic tools.
4.2How and by whom Tracking Technologies are stored on your device?
We may store Tracking Technologies on your device when you visit or access our Services - these are called "First Party Tracking Technologies". In addition, Tracking Technologies are stored by other third parties (for example, our analytics service providers). These are called "Third party Tracking Technologies". Both types of Tracking Technologies will be stored either for the duration of your visit on our Services or for repeat visits.
There are various ways in which you can manage and control your Tracking Technologies settings:
(a)You can change your preferences using our cookie settings tool (however, please note that this tool may only be available in certain jurisdictions).
(b)All modern web browsers allow you to change your cookie settings. You can usually find these settings in the ‘Options’ or ‘Preferences’ menu of your browser. Below is a list of useful links that can provide you with more information on how to manage your Tracking Technologies:
(c)You can learn more and turn off certain third party targeting and advertising cookies by visiting the following third-party webpages:
•The Interactive Advertising Bureau (US)
•The Interactive Advertising Bureau (EU)
•European Interactive Digital Advertising Alliance (EU)
4.3"Do Not Track" settings
Cal. Bus. & Prof. Code Section 22575 also requires us to notify you how we deal with the "Do Not Track" settings in your browser. As of the effective date listed above, there is no commonly accepted response for Do Not Track signals initiated by browsers. Therefore, we do not respond to the Do Not Track settings. Do Not Track is a privacy preference you can set in your web browser to indicate that you do not want certain information about your web page visits tracked and collected across websites.
5.With whom do we share your Personal Data?
We may share your Personal Data as described below:
5.1Service providers:
Our service providers work on our behalf and need access to certain Personal Data in order to provide their services to us. These providers include, but are not limited to, identity verification services, cloud storage and web hosting providers and analytics services.
5.2Compliance with laws and assistance to law enforcement agencies:
We may disclose Personal Data when required by law, legal process, or lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also disclose such data where we believe it is necessary to protect rights, property, or safety, or to prevent or stop unlawful or unethical activity.
5.3Auditors and advisers:
We may disclose Personal Data to our auditors, advisors, and professional service providers (such as lawyers, accountants, and insurers) to ensure regulatory compliance, support auditing, and manage disputes.
5.4Mergers and acquisitions:
We may transfer, sell, or otherwise share Personal Data in connection with business transactions such as mergers, acquisitions, reorganizations, bankruptcy, or sales of assets.
6.Your rights
Depending on the jurisdiction in which you reside, you may have certain rights under applicable laws regarding the collection and processing of your Personal Data:
(a)Right to Access: The right to receive confirmation that we process your Personal Data, as well as access your Personal Data (for example, by receiving a copy or a representative summary thereof) and other supplementary information.
(b)Right to Rectification: The right to request the update or correction of inaccurate or incomplete Personal Data which is in our control.
(c)Right to Erasure: The right to request the deletion of your Personal Data.
(d)Right to Restrict Processing: The right to limit the processing of Personal Data to specific purposes.
(e)Right to Data Portability: The right to receive your Personal Data in a structured, commonly used, and machine-readable format, as well as the right to transmit the Personal Data to third parties.
(f)Right to Object to Processing: The right to object the processing of Personal Data for certain purposes.
(g)Right to Limit the Use and Disclosure: The right to limit the use and disclosure of your Sensitive Personal Information (or an equivalent term under applicable laws).
(h)Right to Withdraw Consent: The right to withdraw previously given consent.
(i)Right Not to Be Subject to Automated Decision-Making: The right not to be subject to decisions based solely on automated processing that produce legal or other significant effects.
(j)Right to Opt-Out: The right to opt-out of the "Sale" or "Share" of Personal Data for "Targeted Advertising" purposes (as these terms are defined under applicable laws).
(k)Right to Non-Discrimination: The right to be free from any discrimination for exercising your rights. We will not discriminate against you by offering you different pricing or products, or by providing you with a different level or quality of services, based solely upon your request. However, in some circumstances, we may not be able to provide a service if you choose to delete your Personal Data.
Exercising your rights:
(a)You may contact us at any time via privacy@accomplish.ai. We will consider any requests, complaints or queries and provide you with a reply in a timely manner. Please note that we may require additional information and documents when processing your request, including certain Personal Data, in order to authenticate and validate your or any applicable authorized agent’s identity and to process your request. Such additional data may also be retained for legal purposes in accordance with this Policy.
(b)If you think we have infringed data protection laws, you may file a claim with the data protection supervisory authority in your jurisdiction of residency, as applicable to you.
(c)In some jurisdictions, you have the right to appeal a rejection of your request. Please submit your appeal to privacy@accomplish.ai. If your appeal is denied, certain jurisdictions allow you to submit a complaint via the local attorney general or another competent authority responsible for handling such matters.
Please note that these rights are not absolute, and are subject to the relevant applicable laws, our own legitimate interests and regulatory requirements.
7.International data transfers
Please note that we, as well as our service providers, may be located around the world. Any information that we collect (including your Personal Data) may be stored and processed in various jurisdictions around the world, for the purposes detailed in this Policy, including in countries that may not provide the same level of data protection as the country where you reside. In such cases, we will ensure that applicable safeguards and legal mechanisms are used to ensure that the transfer is aligned with the applicable data protection laws.
8.Information for US residents
This section addresses the specific disclosure requirements under applicable laws pertaining to the protection of Personal Information in the United States, namely in California, Colorado, Connecticut, Nevada, Utah, Virginia, Texas, Oregon, Florida, Delaware, New Hampshire, New Jersey, Iowa, Montana, Tennessee, Minnesota, Maryland, Indiana, and Kentucky (collectively, "US Privacy Laws").
8.1Collection of Personal Information
In the preceding twelve (12) months, we have collected the following categories of Personal Information:
(a)Category A - identifiers: For example, name, surname, email, phone number, username, and password.
(b)Category B - Personal Information categories listed in the California Customer Records statute: For example, name and address.
(c)Category D – commercial information: For example, products or services purchased and other purchasing or consuming histories or tendencies.
(d)Category F – internet or other similar network activity: For example, IP addresses, unique device identifiers, device and operating system, browser version, pages visited, advertisements viewed or clicked on, your geographic location, log data and other information derived from your interaction with our Services. In addition, we may also collect information through session recording, as mentioned above.
(e)Category G - (non-precise) geolocation data: For example, IP address and your non-precise geographic location.
(f)Category K – Inferences drawn from other personal information: Profiles reflecting the preferences and interactions with our Services, such as IP and email addresses.
In addition, we collect non-personal or aggregated data (e.g. Wi-Fi usage, browser type, activity, page content, click/touch, movement, scroll, keystroke activity, screenshots, window titles and browsing history). We may also collect information about your use of the Services, such as applications' usage, log files, user activity, time stamps, alerts, etc.
8.2Sources of Personal Information
In the preceding twelve (12) months, we have collected the above-mentioned categories of Personal Information from the following categories of sources:
(a)Directly, through your activity: For example, when you contact us through our Services or register for an account on the Platform.
(b)Indirectly from you: For example, when we automatically collect information through Tracking Technologies when you use the Services.
We do not offer financial incentives to users for providing Personal Information.
8.3Disclosure of Personal Information
We do not "Sell" or "Share" your Personal Information, as these terms are defined under US Privacy Laws. In the preceding twelve (12) months we may have disclosed your Personal Information as follows:
Category of Recipient | Shared/Disclosed? | Types of Personal Information |
|---|---|---|
Service Providers | Disclosed | All types of Personal Information. |
Any Acquirer of Our Business | Disclosed | All types of Personal Information. |
Legal and Regulatory Entities | Disclosed | Subject to law enforcement or a lawful request. |
Any disclosure of Personal Information is limited to what is essential for the purpose of such disclosure. Recipients are required to protect the Personal Information they receive and to use it solely for the agreed purposes, in accordance with applicable laws. These third parties may independently use other Non-Personal Data for their own purposes.
8.4Purposes for processing
In addition to the practices detailed in this Policy, we also use and disclose the Personal Information we collect for the following commercial and business purposes:
(a)Auditing related to our interactions with you;
(b)Legal compliance;
(c)Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and necessary prosecution;
(d)Debugging;
(e)Performing services (by us or our service providers);
(f)Internal research for technological improvement;
(g)Internal operations;
(h)Activities to maintain and improve our services; and
(i)Other one-time or short-term uses.
8.5Designating agents
If you are a California resident, you may only designate an authorized agent to make a request on your behalf if: (i) The authorized agent is a natural person or a business entity registered with the Secretary of State of California, and (ii) you sign a written declaration that you authorize the authorized agent to act on your behalf. The request must: (i) provide sufficient information to allow us to reasonably verify you are the person about whom we collected Personal Information or an authorized agent. We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you, and (ii) describe your request with sufficient details to allow us to properly understand, evaluate, and respond to it. We will only use Personal Information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
8.6Direct marketing requests
California Privacy Rights. California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please send an email to privacy@accomplish.ai. Please note that we are only required to respond to one request per customer each year.
9.Minors
We do not knowingly collect Personal Data from minors (as determined under the applicable laws where the individual resides; "Minor(s)"). By accessing or using our Services, you certify to us that you are not a Minor. In the event that we have collected Personal Data from a Minor without verification of parental consent, we will delete that information upon discovery. If you believe that we might have any information from or about a Minor, then please contact us through the contact details available below.
10.Retention
We will retain your Personal Data only as long as necessary to provide access to our Services, comply with legal obligations, resolve disputes, and enforce our policies. Retention periods depend on the type and purpose of the data, with outdated or unused information deleted at the earliest reasonable time.
11.Data Security
We take the protection of Personal Data seriously and implement industry-standard physical, administrative, and technical measures to safeguard it. However, no system can provide absolute security. Despite our efforts, we cannot guarantee the complete protection of any Personal Data stored with us or with third parties. Transmission of information over the internet always carries some risk, and it is possible that security measures could be circumvented. Consequently, while we strive to protect your Personal Data, we cannot warrant its absolute security or privacy, and you share information at your own risk. We therefore encourage you to exercise discretion when disclosing Personal Data.
12.Third Parties
Our Services may be provided, in whole or in part, in conjunction with third-party services, technologies, or platforms that are not operated or controlled by us. Such third parties may collect and process Personal Data in accordance with their own privacy policies and practices. We do not control, and are not responsible for, the privacy practices of such third parties, and we encourage you to review the applicable privacy policies of any third-party services with which you interact.
13.Updates to this Policy
We reserve the right to change this Policy at any time. The most current version will always be posted through our Services (as reflected in the "Last Modified" heading). You are advised to check for updates regularly. By continuing to access the Services after any revisions become effective, you agree to be bound by the updated Policy.
14.Controlling version
This Policy has been drafted in the English language, which is the original and controlling version of this Policy. To the extent permitted by law, all translations of this Policy into other languages shall be solely for convenience and shall not control the meaning or application of this Policy. In the event of any discrepancy between the meanings of any translated versions of the Policy and the English language version, the meaning of the English language version shall prevail.
15.Contact us
If you have any further questions, please contact us by email at: privacy@accomplish.ai.